Join the Revolution in SmartHostels

Become a SmartHostel

Remove queues!

Guests can check-in & download their
SmartKey prior to arrival.

Build a community.

Automate the boring stuff & let guests know what’s on during their stay.

Be sustainable.

Remove plastic keycards, disposable batteries & registration forms from your operation.

Lower costs

Lower staff overheads & direct guests to your ancillary revenue streams.

Our products

SmartLock

Automatically issue every guest with a
SmartKey & PIN for their stay

How much does your hostel spend on keycards per year? How much time does your staff spend on keycards not working? Our SmartLocks integrate with your PMS & take all the hassle and cost out of guest access. So what are you waiting for? Streamline your check-in process & empower your staff to forge more meaningful connections with your guests.

SmartDisc

Connects in minutes & automates
your entire check-in flow

Our SmartDiscs connect with any hostel lock and add the option of PIN & Mobile access. Once connected, every guest will automatically recieve a PIN or SmartKey for the length of their stay & a notification once their room is ready.

Hostel Dashboard

Streamline your check-in process & engage
more effectively with your guests

We have built the best guest management system in the world for hostels. Immediately see a snapshot of guest happiness, market what’s on, manage tasks via our Kanban system, send a message to a guest or shout to every guest – the possibilities are endless. Sign-up now!

“The operational savings & improvement in guest experience from using Goki are unparalleled in our industry.”

Tom CooneyDirector, Tourism Adventure Group

Guest App

Use your phone as your key,
see what’s on at your hostel & meet other guests.

No guest likes long queues after long flights and filling in registration forms just to check-in. We’ve made check-in as easy as ordering an Uber. Check-in once – not every time you arrive at a new hostel – and simply get a notification when the room is ready. That’s why 69% of guests use their phone as their key on Goki.

  • 1M+ guests have used Goki to check-in
  • x3 more likely to extend their stay using Goki
  • 86% of guests attend at least 1 Hostel activity
  • 69% download rate at our hostels (Vs PIN)
  • Direct message guests or send shootouts to ALL guests
  • Remove plastic, let guests use their phone as their key

Guest Journey

Web check-in

We update your booking confirmation email with a link to check-in online – just like the airlines. The guest can fill in their registration details, verify their ID & pay their balance. Once checked-in, we can issue the guest with a SmartKey for the length of their stay & they will receive a notification once their room is ready.

Tablet check-in

If the guest doesn’t do their web check-in prior to arrival, they can check-in on your tablets once they arrive. This is also a great way to confirm the guests arrival & verify their ID before giving them room access.

Your phone is your key!

Once the guest checks-in via web or tablet, we send them an email with their PIN and instructions for how to use their SmartKey. They can now meet other guests, see what’s on at your Hostel & easily communicate with staff to extend their stay or lave sentiment scores.

“Goki’s purpose is to make hostels smarter & guests happier. We streamline your check-in & help you engage more effectively with your guests…”

Jack Bowcott. Goki CEO.

We don't like to brag, but we're changing the game

“Goki finally gets rid of all the paper and plastic we were using & makes guest communication much easier.”

MaddyTAG Receptionist

“I come from a 5* background & Goki is the best hospitality software I've used...”

ClaudiaBase Backpackers, Sydney

“Using the same app for all hostels & getting a notification when my room's ready saved me heaps of time.”

ClaireBackpacker, Netherlands

Let's get you started with the best guest management system in the world.